Privacy Policy – Crafted Sparkle
At Crafted Sparkle, we celebrate creativity and the people who bring handmade treasures to life. Alongside artistry, we care deeply about protecting your personal information. This policy outlines how we collect, use, and safeguard the details you share when engaging with our website and services.
1. What We Collect
When browsing our collections or making a purchase, you may provide us with:
- Identity and contact details: name, email address, billing and shipping address, and phone number.
- Order details: selected items, personalization requests, payment reference, and delivery preferences.
- Community interaction: messages sent to artisans, reviews, or uploaded content such as photos.
- Technical data: browser type, device, IP address, and general usage statistics collected through analytical tools.
2. How We Use Your Information
Information is used to ensure a smooth and personal experience, including:
- Processing and delivering orders securely.
- Communicating updates about your purchases or account.
- Connecting you with artisan stories and new collections that may interest you.
- Improving the quality of our online platform and customer service.
- Complying with legal and financial reporting requirements.
3. Sharing with Third Parties
We limit data sharing to trusted partners who help us operate Crafted Sparkle:
- Delivery and courier services, for safe and timely shipping.
- Payment gateways that process transactions securely (we do not store full payment details).
- Artisans whose items you order, receiving only information necessary to craft or deliver your purchase.
- Authorities or regulators, only when required by law.
4. How Long We Keep Data
Your personal data is retained for as long as necessary to fulfill your order, provide customer service, or meet legal obligations. If you wish to have your information removed sooner, you may contact us with a deletion request, subject to regulatory requirements.
5. Your Choices and Rights
You have full control over your information. You may:
- Request access to the data we hold about you.
- Ask for corrections to inaccurate details.
- Request erasure of your personal data.
- Unsubscribe from newsletters or marketing emails at any time.
6. Protecting Your Information
We use a mix of technical safeguards and organizational practices to protect your information. While no system is entirely immune to risks, we are committed to continuous improvements in security to reduce vulnerabilities.
7. Policy Updates
From time to time, we may update this Privacy Policy to reflect new practices or legal requirements. Any revised version will be published on this page with an updated date.
8. Contact Us
If you have questions about how we manage your information, please reach out:
- Email: contact@craftedsparkle.com
- Phone: +91 15 2230 4588
- Address: Crafted Sparkle Studio
12 Artisan Lane, Hauz Khas Village
New Delhi, India